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Frequently asked questions
How do refunds work?
If you are not 100% satisfied with your purchase, contact us to request a refund. Please note: refunds are not available for all orders.
How does delivery work?
For orders with delivery, we will send you the carrier information and a tracking number as soon as the product is shipped. If you have questions about your delivery, do not hesitate to contact us.
Are the colors shown on the site exactly those of the product?
We do everything we can to present the colors of our products with the greatest precision. However, due to differences between screens (computer, tablet, phone), the colors you see may vary slightly from reality.
Why does the color of my product seem different from the one seen online?
Each screen has its own settings (brightness, contrast, saturation), which can change color perception. The online image should be considered as a visual guide only.
Can I ask for a refund if the color is not exactly what I saw on my screen?
No. By placing an order, you acknowledge that there may be a slight color difference and you waive any claims related solely to this pattern.
